Refund policy

At Glass Warriors, we strive to provide you with high-quality products and exceptional customer service. We understand that sometimes, you may need to return a product, and we want to make that process as smooth and straightforward as possible. Please take a moment to review our return policy to ensure a hassle-free experience.


Returns

  1. Eligibility: To be eligible for a return, your item must be in the same condition as when you received it and unwashed and unworn. We accept returns within 30 days of the purchase date.

Refunds

  1. Processing Time: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  2. Refund Method: If your return is approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within a reasonable amount of time.
  3. Late or Missing Refunds: If you haven't received your refund within the expected timeframe, please first check your bank account. If it's not there, contact your credit card company, as it may take some time before your refund is officially posted. If you've done all of this and still have not received your refund, please contact us.

Exchanges

If you received a damaged or defective item and need to exchange it for the same item, please contact our customer support team. We will provide you with instructions on how to proceed with the exchange. If an exchange is not possible, we will process a return and issue a refund.


Shipping Your Return

To return your product, please contact our customer support team at hello@glasswarriors.com for detailed instructions. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.


Contact Us

If you have any questions or concerns regarding our return policy or the return process, please don't hesitate to contact us at hello@glasswarriors.com.


Thank you for choosing to support Glass Warriors and the mission we’ve set out on. We appreciate your trust, your support and your dedication to suicide and mental health awareness.